k9game Privacy Policy

k9game operates the online gaming platform accessible at https://k9game.ws, providing Pakistani players with cricket betting, sportsbook, live casino, slots, and lottery products. In the context of this Privacy Policy, k9game acts as the data controller in respect of all personal data collected from players and visitors through the k9game Platform.

This Privacy Policy applies to all personal data collected by k9game through:

• Account registration and ongoing use of the k9game Platform.
• Transactions processed via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank.
• Communications between players and the k9game customer support team.
• Cookies and similar tracking technologies placed on your device when you visit https://k9game.ws.

By registering an Account or continuing to use the k9game Platform, you acknowledge that you have read and understood this Privacy Policy. If you are not satisfied with how k9game handles your personal data, you have the right to close your Account and submit a data erasure request as described in Section 10.

k9game collects the following categories of personal data from registered players and Platform visitors. Collection is limited to what is reasonably necessary for the purposes set out in this Policy.

k9game does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where CNIC verification incidentally captures a player's photograph as part of mandatory identity verification.

k9game collects personal data through the following channels:

• Direct submission: Information you provide when creating an Account, completing KYC verification, making a deposit or withdrawal, or contacting k9game support.
• Automated collection: Technical data collected automatically through cookies, server logs, and analytics tools when you browse or interact with the k9game Platform.
• Payment providers: Transaction confirmation data shared by JazzCash, EasyPaisa, and partner banks to verify deposit and withdrawal status. k9game does not receive full bank account credentials — only the transaction reference and status.
• Third-party identity verification: Where k9game uses a third-party KYC service provider to cross-check CNIC data against official identity databases, that provider may share verification results with k9game.

k9game processes your personal data for the following defined purposes. Each purpose is tied to a specific legal basis set out in Section 5.

• Account creation and management: To register your Account, verify your identity, and administer your ongoing relationship with k9game.
• Age and eligibility verification: To confirm that you meet k9game's mandatory 21+ age requirement and that you are not accessing the Platform from a restricted jurisdiction.
• Processing transactions: To credit deposits to your Account balance and process withdrawal requests to your registered payment method in PKR.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, money laundering, and abuse of promotional offers.
• Regulatory compliance: To fulfil know-your-customer (KYC), anti-money laundering (AML), and responsible gaming obligations required by k9game's gaming licence.
• Customer support: To respond to your enquiries, complaints, and requests via live chat or email in a timely and effective manner.
• Personalised gaming experience: To tailor the games, promotions, and content displayed to you on the Platform based on your gaming preferences, subject to your consent where required.
• Marketing communications: To send you information about new k9game products, PSL season bonuses, slot launches, and promotional offers — but only where you have opted in to receive such communications.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the k9game Platform's performance, design, and product offering.

k9game relies on the following legal bases for processing your personal data, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing required to perform the contract between you and k9game — including Account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and the conditions of k9game's gaming licence, including KYC verification, AML record-keeping, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, multi-accounting detection, and anonymised analytics — where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for direct marketing communications and non-essential personalisation cookies, where you have provided clear, informed, and freely given consent. You may withdraw this consent at any time.

k9game does not sell your personal data to any third party. Data may be shared with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process deposit and withdrawal transactions on your behalf.
• KYC and identity verification providers: k9game may use a third-party verification service to validate CNIC details against official identity records. These providers are bound by strict confidentiality agreements.
• Fraud and security providers: Anonymised and pseudonymised data may be shared with fraud detection service providers to identify unusual patterns and protect the integrity of the Platform.
• Gaming content providers: Game software studios providing live casino, slot, and sports betting content to k9game may receive minimal technical session data (e.g. game session tokens) to operate their games. They do not receive your identity or financial data.
• Legal and regulatory authorities: k9game may disclose personal data to law enforcement, regulatory authorities, or the gaming licence authority where required by law or where k9game is under a legal obligation to do so.

k9game uses cookies and similar tracking technologies on the Platform to provide a functional, secure, and personalised experience. The types of cookies used are as follows:

• Essential cookies: Required for core Platform functionality such as maintaining your login session, remembering your language preferences, and ensuring security features operate correctly. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect anonymised information about how players navigate the Platform — which pages are visited most, how long sessions last, and where players exit. This data helps k9game improve the Platform experience. Analytics cookies are only placed with your consent.
• Preference cookies: Remember your settings and personalisation choices — such as your preferred game category or responsible gaming limit configuration — to provide a more consistent experience across sessions.
• Marketing cookies: Used, with your consent, to track which k9game promotions and content you have engaged with, to avoid showing you the same advertisement repeatedly and to measure the effectiveness of marketing campaigns.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies will affect your ability to access and use the k9game Platform. Most modern browsers allow you to block third-party cookies independently of essential site cookies.

k9game retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and gaming licence conditions. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your Account and for a minimum of five years following Account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction, in line with standard financial compliance obligations.
• Gaming activity logs: Retained for a period of two years, unless a longer period is required for an active dispute or regulatory enquiry.
• Support communications: Retained for two years following resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained for the duration of your Account and for one year following any opt-out, to demonstrate compliance with consent obligations.
• Cookie and analytics data: Anonymised analytics data is retained for up to 26 months. Session-level cookie data is deleted when the session ends or at browser close.

When personal data is no longer required, k9game securely destroys or anonymises it in accordance with established data disposal procedures.

k9game implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• All data transmitted between your device and the k9game Platform is encrypted using TLS 1.3.
• Personal data stored in k9game databases is encrypted at rest using AES-256 encryption.
• Access to personal data within k9game is restricted on a need-to-know basis, with role-based access controls and multi-factor authentication required for all staff with data access.
• Regular penetration testing and independent security audits are conducted to identify and remediate vulnerabilities.
• k9game maintains an incident response plan to manage data security breaches. In the event of a breach that poses a risk to player rights, affected players will be notified within the timeframe required by applicable law.

As a k9game player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact k9game at [email protected] with the subject line "Privacy Rights Request" and your registered mobile number or Account username for verification.

• Right of Access: You may request a copy of all personal data k9game holds about you. k9game will provide this in a structured, commonly used format within 30 days of a verified request.
• Right to Rectification: If any personal data k9game holds about you is inaccurate or incomplete, you may request that it be corrected. For identity data, updated KYC documentation may be required.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to legal retention obligations — for example, k9game is required by its gaming licence to retain certain transaction and identity records for a minimum period regardless of erasure requests.
• Right to Restrict Processing: In certain circumstances, you may request that k9game restricts the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request that k9game provides your personal data in a machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to processing based on k9game's legitimate interests — including direct marketing. k9game will cease direct marketing immediately upon receipt of an objection.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time through Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

k9game will respond to all verified privacy rights requests within 30 calendar days. Where a request is complex or where k9game receives a high volume of requests, this period may be extended by a further 30 days, with notification to the requester.

k9game's Platform and services are strictly intended for individuals who are 21 years of age or older. k9game does not knowingly collect personal data from anyone under the age of 21.

If k9game becomes aware that personal data has been collected from a person under the age of 21 — whether through the KYC process, a report from a third party, or any other means — the following steps will be taken immediately:

• The Account will be suspended and then permanently closed.
• All deposits associated with the Account will be returned to the originating payment source.
• Any winnings generated during the period of access will be forfeited.
• All personal data associated with the underage Account will be deleted as soon as legally permissible, with only the minimum records required for regulatory reporting retained.

Parents and guardians in Pakistan who are concerned that a minor may be accessing online gambling platforms are strongly encouraged to use parental control software and to keep gaming account credentials confidential. If you believe a minor has registered on k9game, please contact [email protected] immediately.

k9game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, k9game will publish a notice on the Platform and update the "Last updated" date at the top of this page.

For significant changes that materially affect your privacy rights or the way your data is used, k9game will additionally notify you via the mobile number or email address associated with your Account, giving you a minimum of 14 days to review the changes before they take effect. Continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k9game handles your personal data, please reach out to the k9game Data Protection team:

• Email: [email protected] — subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 on the k9game Platform, including Pakistan public holidays.
• Response time: k9game acknowledges all privacy enquiries within 48 hours and aims to provide a substantive response within 14 calendar days.

If you are not satisfied with k9game's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority or to the dispute resolution service associated with k9game's gaming licence. Details are available upon request.

This Privacy Policy was last reviewed and approved on 1 January 2026. It supersedes all previous versions of the k9game Privacy Policy.